Reliable IT for Modern Business
Secure operations, full visibility, and measurable results. We build and manage the robust IT backbone your business needs to scale.
What We Solve
We remove operational bottlenecks with measurable targets and monthly reporting.
Incident Response & SLA
- TargetSLA ≥ 98%
- TargetMTTR P1 ≤ 2h
- TargetMTTA P1 ≤ 15m
Deliverables: P1/P2/P3 playbooks • Weekly one-pager
Patch & Vulnerability Backlog
- TargetPatch ≥95% in 14d
- TargetCritical ≤48h (Gold)
- TargetCritical vulns >7d = 0
Deliverables: Patch policy & calendar • VA scan report
Wi-Fi & Branch Stability (SD-WAN + NAC)
- TargetWi-Fi uptime 99.9%+
- TargetDual-ISP failover <30s
- Target802.1X ≥90%
Deliverables: HLD/LLD • Guest isolation • EAP-TLS (SCEP)
Backup & Disaster Recovery
- TargetRPO ≤ 15m (DB)
- TargetRTO ≤ 2h
- TargetRestore tests 100%
Deliverables: DR runbook • Restore proof
Endpoint & Mobile Chaos (iOS/Android)
- TargetCompliance ≥97%
- TargetEDR 100%
- TargetCrash-free ≥99.5% / ANR <0.7%
Deliverables: MDM policy packs • Phased rollout
Cloud Sprawl & Cost
- Target100% IaC changes
- TargetDrift = 0
- TargetCost optimisation 10–25%
Deliverables: Terraform baselines • FinOps QBR
Data is for demonstration purposes. Actual reports are delivered privately.
Service Catalog
Managed services with measurable SLOs and monthly reporting. Pick exactly what you need.
Service Desk L1/L2/L3
User support (9x5 for Bronze, 12x5+on-call for Silver, 24/7 for Gold), with automated triage and rapid escalation.
- Portal, Slack/Teams, Email, Phone channels
- Knowledge Base & self-service portal
- L2/L3 escalations with defined paths
NOC & Monitoring
24/7 monitoring and alerting for critical infrastructure. Response and intervention based on plan.
- End-to-end observability (metrics, logs, traces)
- On-call rotation & runbooks
- Incident postmortems & preventative actions
Endpoint & MDM
Enrollment, compliance, patch & app management for Win/macOS/iOS/Android. Change windows vary by plan.
- Lost mode & remote wipe (selective/full)
- Compliance policies & reporting
- Phased patch update rings
Identity & Access
SSO/MFA implementation, Role-Based Access Control (RBAC), SCIM provisioning, and access governance.
- MFA for all critical accounts
- Automated provisioning/de-provisioning via SCIM
- Quarterly access reviews & reports
Network & Secure Wi-Fi
LAN/WAN design, segmentation, NAC, and guest networks. Change windows aligned with plan coverage.
- SD-WAN & VPN configuration
- 802.1X & guest access portal
- Wi-Fi heatmaps & performance reports
Cloud & Virtualization
Management of AWS/Azure/GCP and VMware/Hyper-V with IaC. Support hours vary by plan.
- Terraform & policy-as-code (OPA)
- Host patching (≤30 days)
- Backups & snapshots management (9x5 for Bronze)
Backup & DR
3-2-1 backup strategy with restore tests. DR drills for Gold plan.
- Clear RPO/RTO targets per plan
- Annual restore test (Bronze), Monthly (Silver), Quarterly DR Drill (Gold)
- Immutable offsite storage
Security Operations
EDR management, email protection, log collection. Triage and response times depend on plan.
- EDR tuning & response (24/7 for Silver/Gold)
- Phishing defense & DMARC enforcement
- SIEM log forwarding & basic rules
Email & Collaboration
M365/Workspace admin, retention, and governance. Support hours based on plan.
- SPF/DKIM/DMARC enforcement
- Retention & legal hold policies
- Shared drives & permissions management
Asset & CMDB
Automated inventory, license/warranty tracking, and end-to-end lifecycle management.
- Automated discovery & inventory
- Barcode & asset tagging support
- Secure decommission & data wipe
Automation & IaC
Ansible playbooks and policy-as-code for repetitive tasks. Changes deployed during plan-specific windows.
- Automated patch & backup jobs
- Automated compliance checks & remediation
- Self-healing scripts for common issues
Field Dispatch
On-site interventions. Bronze: Scheduled 9x5. Silver: Scheduled 12x5 + P1 remote. Gold: 24/7 dispatch.
- SLA-backed dispatch times
- IMAC (Install, Move, Add, Change)
- Local inventory & audit
Is This Service For You?
We solve IT challenges for businesses at various stages of growth. Find your scenario.
We build a stable, secure, and scalable IT foundation to support your growth.
Pain Points
- Unreliable Wi-Fi
- No central device management
- Security vulnerabilities
- Reactive, 'break-fix' IT support
Outcomes
- Stable network & Wi-Fi
- 99.9%+ Uptime
- Secure endpoints
- Reduced IT operational costs
Key Deliverables
Plans & SLA
Choose the coverage that matches your risk profile. All plans include measurable SLAs, monthly reporting, and audit-ready artifacts.
Bronze
9×5 (09:00–18:00 EET, Mon-Fri)
BEST FOR
Small teams (10–100) • Low-risk operations
- Service Desk L1/L2
- Business hours monitoring
- Monthly patching & reporting
- Daily backups
- ...and more
Silver
12×5 (08:00–20:00 EET, Mon-Fri) + P1 on-call
BEST FOR
Companies 150–500 staff • Critical daytime ops
- NOC extended
- MDM/EDR (24/7 alert triage)
- Bi-weekly patching
- Network ops
- ...and more
Gold
24×7×365
BEST FOR
Retail / Production • High availability needs
- SRE 24×7
- Weekly patch (crit ≤48h)
- WAF ruleset
- FinOps
- ...and more
All plans include NDA on request and GDPR-compliant processing (DPA).
Operations & Support
Predictable, transparent support with measurable SLAs and clear monthly reporting, designed to keep your business running smoothly.
High Availability
99.9%+
Fast Response
<15min P1 MTTA
Proactive Security
95%+ Patch Rate
User Satisfaction
4.6/5 CSAT
Coverage
Bronze 9×5 • Silver 12×5 • Gold 24×7
Ore de acoperire în funcție de plan.
Channels
Portal • Email • Slack/Teams
Deschide un ticket pe canalul preferat.
Incident SLAs
P1 MTTA / MTTR per plan
Vezi metricele cheie mai jos.
Reporting
Monthly / Bi-weekly / Weekly
Pachete de raportare & audit artifacts.
Cum Funcționează
1. Intake & Triage
Open a ticket through your preferred channel. We triage and confirm priority within minutes.
2. Diagnosis & Action
An engineer takes ownership, diagnoses the issue, and defines an action plan, keeping you informed.
3. Resolution & Comms
We resolve the issue and provide clear communication on the outcome and next steps.
4. Review & Prevention
We analyze the root cause and update our processes to prevent future occurrences.
Metrici Cheie de Performanță
- P1 Response (MTTA)B: —S: —G: —
- P1 Resolution (MTTR)B: —S: —G: —
- SLA Adherence (90d)B: —S: —G: —
Endpoint & Mobile Management
Secure-by-default fleets with measurable compliance, phased updates, and zero-drama rollouts. BYOD or corporate — we keep data safe and users happy.
Compliance
≥97%
Patch (14 days)
≥95%
EDR coverage
100%
Encryption
100%
Lost/Lock/Wipe
≤15m
Crash-free / ANR
≥99.5% / <0.7%
Fleet Overview
iOS/iPadOS
Android
Windows
macOS
Capabilities Matrix
| Control | iOS/iPadOS | Android | Windows | macOS | Note |
|---|---|---|---|---|---|
| Automated Enrollment | ✅ | ✅ | ✅ | ✅ | ABM/Autopilot/Zero-touch |
| Encryption at rest | ✅ | ✅ | ✅ | ✅ | FileVault/BitLocker |
| OS Update Rings | ✅ | ✅ | ✅ | ✅ | Phased/deferrals |
| EDR Agent | ✅ | ✅ | ✅ | ✅ | Defender/CrowdStrike |
| DLP / Data Separation | ✅* | ✅ | ✅ | ✅ | *Managed Open-In / Work Profile |
| Wi-Fi EAP-TLS (SCEP) | ✅ | ✅ | ✅ | ✅ | Cert-based auth |
| Lost/Lock/Wipe | ✅ | ✅ | ✅ | ✅ | Selective wipe for BYOD |
| Jailbreak/Root detect | ✅ | ✅ | — | — | via MDM/EDR |
| Per-App VPN | ✅ | ✅ | — | — | Mobile only |
| PPPC / System Ext | — | — | — | ✅ | macOS only |
90-Day Rollout Plan
Discover & Baseline
Key Deliverables:
- Audit & Risk Register
- Policy pack v1
- Initial dashboard
Expand & Harden
Key Deliverables:
- Compliance report
- EAP-TLS profiles
- Runbooks v1
Steady-State & Optimise
Key Deliverables:
- As-built docs
- Final policies
- KPI steady-state
Policy Packs
BYOD (iOS/Android)
Corporate COBO/COPE
Field / Kiosk
Executive
Security & Compliance
Controls applied across endpoint, network, cloud and identity — with audit-ready evidence.
Executive Security Snapshot
MFA coverage
100%
Target: 100%
EDR coverage
100%
Target: 100%
Patch compliance (14d)
≥95%
Target: ≥95%
Critical vulns >7 days
0
Target: 0
Backup test successes
100%
Target: 100%
RPO/RTO
≤15m / ≤2h
Target: ≤15m / ≤2h
Mobile compliance
≥97%
Target: ≥97%
Demonstrative, anonymized examples. Your actual reports will be delivered privately.
Security Controls Matrix
| Control | Endpoint | Network | Cloud | Identity | Email/SaaS | Data | Standard | Evidence |
|---|---|---|---|---|---|---|---|---|
| MFA & SSO | ISO A.9, NIST PR.AC | |||||||
| EDR/MTD & Response | ISO A.12 | |||||||
| Patch & Vulnerability | ISO A.12, CIS | |||||||
| Segmentation & NAC (802.1X) | ISO A.13 | |||||||
| Cloud Baselines (IaC, CIS, WAF) | CIS, NIST PR.IP | |||||||
| Email Security (SPF/DKIM/DMARC) | ISO A.13 | |||||||
| Backup & DR | ISO A.17, NIST RC | |||||||
| DLP & Data Minimization | GDPR Art.5,32 | |||||||
| Secrets & KMS | ISO A.10 | |||||||
| Mobile MDM/MAM (iOS/Android) | MASVS, CIS Mobile |
GDPR & Data Protection
- Data Processing Addendum (DPA)
- Data Protection Impact Assessments (DPIA)
- Data Subject Request (DSR) Playbook
- Data Lifecycle Management
- SLA DSR: 30 days
- No production data in dev
- Encryption at-rest/in-transit
Full documentation is available to clients and auditors upon request.
Incident Response & DR
Severity & Response
Core Processes
Audit-Ready Evidence Center
Policies & Procedures
- Security Policy
- Access Control Policy
- Patch & Vulnerability Policy
- Backup & DR Policy
Runbooks & Playbooks
- Incident Response Runbook
- Disaster Recovery Runbook
- Onboarding/Offboarding
Reports & Audits
- Vulnerability Scan Report
- Patch Compliance Report
- Backup Restore Proof
- MFA Coverage Report
Legal & Compliance
- Data Processing Addendum (DPA)
- Data Protection Impact Assessment (DPIA)
- Subprocessor List
Specific documents and reports are provided securely to clients and auditors upon request.
Onboarding — First 90 Days
A clear 4-step plan: discover, stabilize, harden and operate with measurable KPIs.
Day 0 — Kickoff & Access
Alignment & controlled access • Communication plan & SLA draft
Activities
- Stakeholder map
- Portal/Slack/Email channels
- Access accounts
- NDA/DPA
Deliverables
- Project plan (PDF)
- RACI
- Getting Access Checklist
Owners: BOSIT: PM/SecOps • Client: Sponsor/IT Lead
0–30 Days — Discover & Stabilize
Visibility & security baseline • Quick wins
Activities
- CMDB & Asset discovery
- Monitoring & alerting
- Patch & VA baseline
- Backup & DR baseline
- ...and more
Deliverables
- Initial audit report + Risk register
- CMDB coverage ≥80%
- Initial KPI dashboard
- Policies: Patch/Backup/MDM
Owners: BOSIT: NOC/SecOps/MDM • Client: App SMEs/Network owner
31–60 Days — Rollout & Harden
Expand controls • Reduce risk
Activities
- MDM/EDR rollout 30–60%
- Patch rings pilot→broad
- 802.1X/NAC pilot
- Cloud baselines (IaC/WAF)
- ...and more
Deliverables
- Network HLD/LLD
- Restore proof report
- MDM compliance report
- Runbooks v1
Owners: BOSIT: NOC/Network/Cloud • Client: IT Ops/HR/Comms
61–90 Days — Optimize & Operate
Steady-state operations • Cost/performance optimization
Activities
- Finalize rollout (100%)
- FinOps & license optimization
- DR drill (Gold plan)
- Mobile phased rollouts + Crash/ANR monitoring
- ...and more
Deliverables
- Final 'As-Built' docs
- QBR deck
- Operational SLAs signed
- Operational Handbook
Owners: BOSIT: PM/SRE/FinOps • Client: Sponsor/Procurement
Onboarding Checklist
Key milestones for a successful start.
Ready to Start?
Let's discuss how we can help you.
Technical Deliverables
Operational documentation, policies, diagrams and reports — audit-ready.
Evidence Center
We provide a comprehensive set of documents to ensure transparency, compliance, and operational excellence. Our deliverables are audit-ready and aligned with industry best practices.
Download Packs
Curated ZIP bundles for policies & runbooks.
Policies
Runbooks
Architectures
Reports
Configs
Checklists
SLA & Agreements
Security Policy
PDF· v1.3· 310 KB· FinalMinimum controls, roles, data classification, exceptions.
SecurityGDPRBronzeSilverGoldSLACritical vulns=0Evidence for: ISO27001.A5-A18 · NIST-CSF · GDPR.Art5
Mobile MDM Policy (iOS/Android)
PDF· v1.1· 220 KB· FinalEnrollment ADE/Zero-touch, compliance, Lost/Lock/Wipe, DLP.
MobileSecuritySilverGoldMobile compliance ≥97%Patch14 ≥95%Evidence for: OWASP MASVS · CIS Mobile
Specific documents and reports are provided securely to clients and auditors upon request.
IT Infrastructure FAQ
Quick answers on plans, security, onboarding, and reporting.
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