Call Center Outsourcing
Professional, scalable, and cost-effective call center solutions to elevate your customer experience.
Why Outsource Your Call Center?
Delegate customer interactions to a team of professionals and focus on what you do best—growing your business.
Elastic Scaling
Scale for seasonal peaks (launches, promotions) with a ramp-up time of < 2–4 weeks, without impacting SLAs.
24/7 Availability
Provide round-the-clock support to your customers, regardless of their time zone, enhancing their satisfaction.
Improved CSAT
Utilize our team of trained professionals to deliver exceptional customer service and boost satisfaction scores.
Business Continuity
Onshore/nearshore/offshore & WFH delivery models, with multi-site redundancy and quarterly tested BCP/DR.
Our Call Center Services
We offer a comprehensive suite of services to handle all your customer communication needs.
Inbound Call Services
Professional handling of all incoming customer communications.
- Customer Inquiries
- Technical Support (Tier 1)
- Order Processing
- Appointment Setting
Outbound Call Services
Proactive outreach to engage with your customers and prospects.
- Lead Generation & Qualification
- Telemarketing Campaigns
- Customer Surveys
- Follow-up Calls
Digital Care (Omnichannel)
Unified support across email, chat, social media, and messaging apps.
- Email Response (<2h)
- Live Chat (<60s)
- Social Media Moderation
- WhatsApp & SMS Support
Back-Office & Case Management
Handling complex administrative tasks that support the customer journey.
- RMA Processing
- Document Verification
- KYC/AML Checks
- Payment Reconciliation
Retention & Win-Back
Specialized teams focused on preventing churn and re-engaging customers.
- Proactive Retention Offers
- Churn Prevention Scripts
- Win-Back Campaigns
- Loyalty Program Management
VIP & B2B Support
Dedicated, high-touch support for your most valuable customers.
- Priority Support Lines
- Dedicated Account Managers
- Custom SLAs
- Enterprise Contract Support
Our Onboarding Process
We follow a structured and transparent process to ensure a seamless transition and immediate value.
1. Discovery & Analysis
We work with you to understand your goals, brand voice, and support needs to create a tailored solution.
2. Training & Scripting
Our agents undergo rigorous training on your products and services, supported by custom-developed scripts.
3. Integration & Setup
We integrate with your existing CRM and systems to ensure a seamless flow of information and a unified customer view.
4. Launch & Optimization
After a smooth launch, we continuously monitor performance and provide detailed reporting to optimize our services.
Why Choose Us?
We go beyond simple call handling to deliver operational excellence and measurable business outcomes.
Omnichannel & Multilingual
12+ languages, on all channels: Voice, Email, Chat, WhatsApp, SMS, and Social Media.
Mature WFM & QA
We use Verint/Calabrio for forecasting and a QA rubric with a target score of ≥90%.
Enterprise Governance
MBR/QBR, KPI tree, corrective actions, and a clear quarterly roadmap for continuous improvement.
Secure Scaling
Multi-site and WFH models with tested BCP/DR plans and accelerated ramp-up times.
Insights & ROI
Detailed reports on AHT, FCR, NPS, and analytics on contact reasons to provide valuable product feedback.
Retail & E-commerce
High-volume order status, returns, and delivery questions with clear SLAs and CSAT focus.
Tailored Operations by Industry
Each industry has its own KPIs, compliance needs, and customer expectations. Our teams, scripts, and QA rubrics are adapted accordingly.
Technologies We Use
We integrate with industry-leading CRM and telephony platforms for a seamless customer experience.
Zendesk
Salesforce
HubSpot
Intercom
Talkdesk
Our Commitment to Security
We adhere to the highest industry standards to protect your business and ensure compliance.
ISO 27001 Aligned
Our processes follow the international standard for information security management.
GDPR Compliant
We ensure all our solutions are compliant with GDPR to protect customer data.
OWASP Standards
We build and test against the Open Web Application Security Project guidelines.
Call Center FAQ
Quick answers to common questions about our call center outsourcing services.
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Ready to Elevate Your Customer Support?
Contact us today for a free consultation to discuss your specific needs and receive a custom quote for our call center services.
We respond within 24 hours.
Confidentiality assured (NDA on request).
Actionable, expert advice.